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WebWriter Enterprise If you were in charge of your company's IT infrastructure from the very beginning, what would it look like today? Would it consist of modules from multiple vendors? Would it be a patchwork of technologies - some new, some old – that required support from a herd of programmers? Would it be riddled with dozens of workarounds, manual processes and double or triple data entry? Of course not. You'd architect your system so all of the pieces fit together smoothly and you were clearly able to see the full picture. ISI shares your vision. WebWriter™ Enterprise is built from the ground-up to be the only true fully integrated property and casualty policy administration suite: no more information silos, no more costly integration and no more expensive, inflexible legacy systems. WebWriter Enterprise uses the latest web based technology and allows you to run your business the way you want to: the most efficient, most automated and most profitable way possible. It will help you: book more business, manage risk better, maximize the profitability of all your distribution channels, lower administrative costs and increase profits. Web Writer Enterprise consists of the following modules:
Intelligent Integration of All Modules Can your underwriting team share policy information with claims? Are policy administration and accounting fully integrated? Do your agents and brokers have the information they need to boost your book of business? Are you still using outdated paper-based policy administration processes? Are your back office systems forcing some of your departments to operate in silos? Are your distribution channels isolated? WebWriter Enterprise is winning rave reviews from industry analysts for its unique combination of modern web-based technologies and comprehensive integrated functionality which lowers your training costs, shortens implementation time, improves your business agility and allows every member of your team to work together more effectively: no more silos and no more paper. All Modules Allow You To Run Your Business Your Way WebWriter Enterprise was designed by industry professionals with decades of experience in all aspects of the P&C insurance business: underwriting, claims, reinsurance, IT, risk management, rating and sales. They struggled with the constraints of legacy systems and knew there was an intense demand for a policy administration system that would enable you to operate your business your way. So they created the world's only true fully integrated solution. The result: all of the functionality required to run your business in one modern technology platform. Modern Technology, Your Way…
ISI believes you should have choice in technology platforms. You should be able to run your business the way you need to, regardless of whether your IT department prefers a Windows environment or an open-source Linux environment. Therefore, WebWriter Enterprise offers a variety of architectural options. The application and web tiers can be deployed on a .NET or Java environment. Numerous databases are supported. The front end is 100% browser-based and contains no applets or client downloads. The AJAX implementation provides users with a rich user interface. The latest Celent report recognizes the power of ISI's approach calling WebWriter's technology architecture and code base flexibility, “unmatched among P&C policy administration systems”. Activity Central is a console to view, schedule and execute everyday activities through an intuitive interface. Activity Central gives you greater consistency and improved accountability in key marketing, CRM, underwriting, claims processing and cash disbursement activities by pushing information throughout the network: a unique time saving advantage over systems that rely on users to pull the information they need. Work is distributed automatically to employees and queues based on rules, workloads and availability. Processes can be executed automatically, or performed manually with a few, simple mouse clicks. (You can automatically obtain approval for activities outside of employee authority limits by initiating an “escalation” or “vote.”) Voting is a unique feature that brings Web 2.0 functionality to the insurance industry. It increases management control and improves accountability for decision-making throughout the organization. Activity Central transforms your workflow by:
You enjoy fewer errors, faster processing, less training time for new employees, improved task management, higher productivity and superior customer service. Manage your front-line sales team more efficiently and more effectively:
WebWriter also allows agents and brokers to access information securely through the Internet which streamlines:
Client Relationship Manager (CRM)
If you've ever tried to integrate your core processing systems with an off-the-shelf CRM, you'll immediately appreciate the increased speed and automation that WebWriter offers. Tight integration across all key areas of the business allow a single view of client interactions with drill-down capabilities for policy information, claims information, documents and all client communications. Every member of your team can access and use the CRM functionality: giving everyone the information they need to make the best possible decisions and improve service levels. When you phone customer service, how long are you willing to wait for answers? Your policyholders, agents and brokers are just as impatient and - as they interact with more and more companies via the Internet - they increasingly expect immediate, high quality service. Are your employees able to react as quickly as your stakeholders expect? If not, WebWriter Enterprise is the solution you've been looking for. Its tree-style navigation provides an “information at-your-fingertips¨ interface for the entire policy lifecycle. In addition to improved customer service, you'll profit from easier cross-training of staff and fewer input errors because the system understands the data necessary to generate a policy transaction. In fact, WebWriter's creators understand the policy generation/change process so well that the system minimizes the number of keystrokes required which allows you to process policies faster and reduce your expense ratios. The system facilitates all critical policy transactions, including:
The multi-parameter search screens provide rich data mining capabilities. Integration provides cross-functional access to claims, accounting/billing, reinsurance and loss control inspections. Events can be automatically triggered – according to pre-determined parameters - within the policy administration module. For example: follow-up reminders, document creation and inspection requests. WebWriter Enterprise puts you in control of the claims process. It defines multiple categories for payments and links groups of claims to events like catastrophes. You can easily assess the status and category of any claim: i.e. personal injury, disaster-related or in litigation. Expenses can be tracked to individual third parties, allowing you to pinpoint potential fraudulent activity. Expenses are also tracked by numerous other parameters at a detailed level. You can easily generate reports on the combination of parameters that are most important to you, allowing you to understand and control every aspect of your claims expenses. In order to maximize your productivity, day-to-day, crucial claims processes have been streamlined or automated, including:
The system also manages internal and external adjuster environments, including: accounts, authority levels and payment processing. Most policy administration systems treat reinsurance as an afterthought. WebWriter Enterprise treats it as a core process that is tightly integrated with all aspect of your business. Using WebWriter Enterprise, underwriters and adjusters are always aware of the reinsurance position of each policy. The system automatically triggers applicable treaties once retention levels are reached and reflects all transactions in the appropriate accounting ledger. Reinsurance treaties are defined using a unique visual ‘tower-style' layout, offering an intuitive view of treaty layers which speeds decision making and analysis, while simultaneously making the details clear to even the most novice reinsurance stakeholders. Reinsurance assignment can be automatic or user-initiated. Once processed, the appropriate reinsurance information flows through to claims staff. The reinsurance module also offers powerful tools and features that allow you to better manage risk. WebWriter Enterprise offers the flexibility to apply models at different levels: coverage, risk, policy or package. The system manages your list of approved reinsurers and all pertinent information via the CRM module: contact information, terms for payment and placement, commission rates, etc. WebWriter Enterprise handles all types of treaty and facultative arrangements including:
All insurance and general business transactions are integrated with WebWriter's accounting and billing modules. You define all financial information in a customized, flexible chart of accounts which supports multiple Strategic Business Units (SBU's.) The multi-currency capabilities allow you to operate efficiently in multiple geographic regions. The system can provide financial roll-ups for each SBU, multiple branches, countries, geographical regions, subsidiaries and parent companies. You can collect data in multiple ledgers: accounts payable, accounts receivable and general ledger. Real-time processing ensures that financial information is always up to date. WebWriter's accounting and billing module streamlines administration and provides real-time financial information. It gives you a truly cross-functional view of your finances. Before making major commitments, you can analyze the real time financial impact of your options on your balance sheet and your income statement. You can be confident that all your decisions are based on timely and accurate financial data. WebWriter Enterprise supports direct bill, agent/broker bill and any combination of the two. It allows you to configure flexible payment plans and installment schedules which are integrated with invoicing, credit card transactions and ACH/Automated Withdrawal. Each WebWriter module has its own set of comprehensive standard reports – summary and detailed - to enable superior performance analysis and better decision making throughout your organization. Users can also create their own customized reports. Security features limit data to authorized employees and have been designed to keep your data secure . Data can be exported in multiple file formats. Creating charts and graphs requires a few simple mouse clicks.
WebWriter Enterprise allows everyone to quickly receive the data they need to make the best possible decision, including all senior executives right up to the CEO. Management dashboards provide valuable, customizable, real-time information on key performance indicators via intuitive graphs, charts and gauges. No more sifting through reports to determine loss ratios, production levels and pinpoint service issues. Every manager can easily customize their dashboard to receive the information they need, when they need it, in the form that is most convenient to them. They can quickly drill down to see the details and instruct the system to notify them when measurements fall outside the defined acceptable limits. Rating & Business Rules Engine The integrated Rules Engine allows you to load and maintain rates and business rules for all your standard and non-standard lines of business. The intuitive interface is easy to use; rates can be copied from Microsoft Excel, allowing business users to effectively mange rates without IT intervention. The Rules Engine also enables straight through processing of policies you define as standard - based on various parameters or user inputs – and tells the system to ensure that all unusual risks are analyzed. To ensure consistency and improve compliance you can systematically make complex decisions inside the Rule Engine module
Save time and money by managing and maintaining your documents, declaration pages and policy forms within the intuitive Documents & Forms Engine which is as easy to use as a word processor. You can select industry-standard forms with a few mouse clicks and quickly create custom policy forms including manuscript endorsements. WebWriter Enterprise's integrated scanning and imaging enables paperless workflow and eliminates costly integration with third-party scanning systems. Documents can be indexed by client, policy, claim, agent, reinsurer and other key entities. Documents flow automatically into the CRM module and can be accessed by any authorized employee from any core module. The web-based architecture enables you to cost effectively integrate external stakeholders: agents can process endorsements, clients can answer their own billing questions by reviewing their account information on line, etc. Secure, customized, branded screens provide the latest, up to date information. Policies can be purchased on line. You can even set up a customized ‘underwriting box' which automatically processes straight through all orders that you consider standard, while triggering manual activities for exceptions. If required, WebWriter's modern architecture greatly simplifies integration with industry-standard portal products. In order to fully harness the potential of browser based technology, you must be able to secure your network and your data. WebWriter Enterprise employs the unique Access Control Lists security methodology which allows you to set permissions on various levels of information, from policy notes right up to reports and high-level business rules. Security and access can be defined and enforced at field, policy and module levels. WebWriter Inspection is the most comprehensive browser-based system for loss control inspection management, execution and analysis. When combined with tablet technology, it can cut inspection preparation time in half. It enables effective management of every inspector, and your entire inspection process, regardless of whether you inspect in-house or outsource. In addition to scheduling and reporting, WebWriter Inspection automates report writing and recommendation letters, allowing inspectors to spend more time in the field and less time writing reports. Some users have been able to perform 50% more inspections per day. Third Party Integration If you've invested heavily in modular technology solutions, your data may be trapped in so many different silos that replacing all of your legacy modules at once simply isn't realistic. Don't worry. WebWriter Enterprise's service-based architecture makes integration with your existing claims, accounting, rating engine, document engine or imaging system as easy as it gets. The Latest Technology and the Deepest Functionality Independent industry analysts confirm that WebWriter offers the best possible combination of web based technology and P&C functionality. WebWriter gives you the proven functionality you need to automate and run your business the way you want to. Its powerful browser-based technologies will allow you to profit from Internet opportunities, and keep your expense ratios competitive, well into the future.
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